Privacy Policy

Tasami Technical Services ("Tasami", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Tasami Technical Services collects, uses, stores, and protects personal information when you visit our website, contact us, request our services, communicate with us through WhatsApp, email, telephone, or other communication channels, or use our services.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. About Tasami Technical Services

Company: Tasami Technical Services
Location: Dubai, United Arab Emirates
Website: https://www.tasamidubai.com
Email: info@tasamidubai.com
Telephone: +971 4 3333 760

Tasami Technical Services provides air-conditioning installation, maintenance, repair, servicing, annual maintenance contracts (AMC), preventive maintenance, and related technical services in Dubai, UAE.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Company or organization name
• Mobile or landline telephone number
• WhatsApp number
• Email address
• Property or service location
• Villa, apartment, office, shop, or other premises information
• Details about your air-conditioning equipment
• Service requirements and complaint details
• AMC information
• Maintenance and service history
• Information included in enquiries, quotations, job requests, or correspondence
• Information you voluntarily provide when communicating with our staff

We only request information that is reasonably necessary to respond to your enquiry, provide or arrange requested services, manage your service relationship, or communicate with you.

3. Information Collected Through Our Website

When you use our website, you may voluntarily provide information through contact forms, enquiry forms, quotation requests, or other forms.

This may include your name, email address, telephone number, message or enquiry details, and service or property information you choose to provide. We use this information to respond to your enquiry and provide or arrange requested services.

4. How We Use Your Information

• Responding to enquiries and requests
• Providing quotations
• Scheduling service appointments
• Providing AC installation, repair, maintenance, and preventive maintenance services
• Managing annual maintenance contracts
• Sending AMC renewal reminders
• Sending preventive maintenance reminders
• Confirming appointments and service visits
• Communicating about service requests or complaints
• Preparing job cards, service reports, quotations, invoices, and related documents
• Maintaining customer and service records
• Improving our services and customer support
• Managing our business operations
• Sending service-related notifications
• Sending marketing or promotional communications where permitted and where appropriate consent has been obtained
• Protecting our website, systems, customers, and business from fraud, misuse, or security threats
• Meeting applicable legal, regulatory, accounting, or contractual requirements

5. WhatsApp Communications

Tasami may use the WhatsApp Business Platform to communicate with customers regarding our services.

Depending on your relationship with Tasami and the communication you have requested or consented to receive, WhatsApp communications may include:

• Service appointment confirmations
• AC maintenance reminders
• AMC renewal reminders
• Preventive maintenance reminders
• Service updates
• Quotation or service-related communications
• Customer support messages
• Responses to enquiries
• Other communications relating to services requested from Tasami

We may use WhatsApp Business Platform services provided by Meta Platforms, Inc. or its affiliates to facilitate these communications.

We do not sell your WhatsApp number or customer information to third parties for their independent marketing purposes.

Where required, we will obtain appropriate consent or rely on another lawful basis before sending communications.

You may request that we stop sending non-essential WhatsApp communications by contacting us or by using available opt-out instructions in the message.

6. Customer Consent and Communications

When you provide your telephone number, WhatsApp number, email address, or other contact information to Tasami, we may use that information to communicate with you regarding your enquiry, requested services, existing service relationship, AMC, maintenance schedule, or other related business matters.

For promotional or marketing communications, we will use appropriate consent or another lawful basis where required.

If you no longer wish to receive promotional communications, you can contact us and request to opt out.

Opting out of promotional communications does not necessarily stop essential service-related communications, such as appointment confirmations, service updates, invoices, or other communications necessary to provide a service you have requested.

7. Information Sharing

Tasami may share personal information only when reasonably necessary for legitimate business, operational, contractual, technical, or legal purposes.

• Employees and authorized representatives of Tasami
• Technicians and service personnel
• Property managers, landlords, tenants, or authorized representatives where relevant
• Technology and hosting providers
• Communication service providers
• WhatsApp/Meta, where WhatsApp Business Platform is used
• Email and website service providers
• Accounting, payment, or invoicing service providers where applicable
• Professional advisers or authorities where required by law

We take reasonable steps to ensure personal information is only made available to persons or service providers who need it for the relevant purpose.

We do not sell personal information to third parties.

8. Third-Party Services

Our website and business operations may use third-party services that process information on our behalf or provide technical functionality, including website hosting providers, email service providers, WhatsApp Business Platform / Meta, Google services and advertising platforms, analytics services, website security providers, and other business software used by Tasami.

These third parties may process information in accordance with their own privacy policies and applicable requirements.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to help the website function properly, understand website usage, improve performance, and support security.

Cookies may be used for website functionality, security, performance monitoring, understanding website traffic, improving user experience, and advertising or campaign measurement where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Google Advertising and Analytics

Tasami may use Google services, including advertising or analytics tools, to understand website traffic, measure advertising performance, and improve our marketing activities.

These services may collect information such as device information, browser information, approximate location, website interactions, or advertising-related information depending on the services enabled on our website.

Where applicable, these services operate according to their own privacy policies and terms.

11. How We Protect Your Information

Tasami takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, electronic communication system, or method of data transmission can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for providing and managing services, maintaining customer and service records, managing AMC and maintenance relationships, handling accounting and invoicing requirements, resolving disputes or complaints, meeting contractual, legal, regulatory, or business requirements, and protecting our legitimate business interests.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal or business record-retention requirements.

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where applicable
• Request restriction of certain processing where applicable
• Object to certain uses of your personal information where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is used

To exercise a privacy-related right, please contact us. We may need to verify your identity before processing certain requests.

14. Children's Privacy

Our website and services are intended for businesses, property owners, tenants, residents, and other customers requiring our technical services. We do not knowingly collect personal information from children for marketing or other unrelated purposes.

15. External Links

Our website may contain links to third-party websites, platforms, or services. Tasami is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. International Data Processing

Some service providers we use may process or store information outside the United Arab Emirates. Where personal information is processed by third-party providers, we take reasonable steps to use reputable providers and appropriate safeguards consistent with applicable requirements.

17. Changes to This Privacy Policy

Tasami may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements. When we update this Privacy Policy, we will revise the "Effective Date" shown at the top of this page.

18. Contact Us

Tasami Technical Services
Dubai, United Arab Emirates
Email: info@tasamidubai.com
Telephone: +971 4 3333 760
Website: https://www.tasamidubai.com

19. Acceptance of This Privacy Policy

By using our website or voluntarily providing your personal information to Tasami, you acknowledge that you have read this Privacy Policy and understand how we may collect and use your information as described above.

Last Updated: 23 September 2026